Responsible for building the adoption of the ESN across the whole organisation, he provided engineers in the field with iPads and iPhones pre-loaded with the Yammer app: “Suddenly the number of users went up to 5,500. That was when I realised how much our remote employees loved it.”
In fact, Liam didn’t have to find champions: “engineers and other technicians became instantaneously our best advocates.” Because they typically go out every day to fix boilers, they never really have the opportunity to speak with the rest of the organisation, Yammer has changed all that’. For the first time they realised that they could talk to each other. They started to invite colleagues to join the BG Network en mass, asking for ideas and sharing best practice.
Some use cases were about finding contact information within seconds, such as a boiler part number to send straight away to an engineer. Other examples were around faults and appliances: “for example, an engineer would take the picture of something wrong with a boiler, then upload it to the network. Immediately, other engineers could work out what the problem was and give him advice on how to fix it.”
There were also stories around managerial feedback. “If a technician was making a customer happy, he would post the news on the site to let the managers know about the achievement. That was a chance to get a ‘Well done! Good job.”
Randy Wagner, a drilling advisor from oil and gas exploration company Apache Corporation, spoke about the value of being able to photograph drill bits that have worn down while drilling rock and put them into a tibbr stream, where experts from around the company can view them and offer their opinions and suggestions on ways employees on the rig may be able to reduce wear
Accidents involving bikes have recently increased, mainly because of the rise in cyclists. However, we can safely predict a reversal in this trend as cycling becomes more popular: it’s called “safety in numbers.” This well studied concept has been corroborated throughout the world, from New York to Finland, where cycling has soared and serious bike accidents have dropped. Moreover, safety can be improved by updating our obsolete road regulations to reflect the realities of modern cycling, adapting road designs to better protect cyclists and pedestrians
As any industrial designer could tell us, the persistent misuse of a device (such as a city street) is not the result of error by users. It’s the result of an error in the user interface.
The original idea was that antioxidants were good because they sopped up molecules called “reactive oxygen species” (ROS) that are released by stress and bounce around cells, wrecking havoc. This new theory suggests that we need the stress, and it’s our bodies’ reaction to that (producing our own internal antioxidants) that really does us good. In other words, it’s the whole system that’s important — piling on more antioxidants from outside alone basically accomplishes nothing
SOURCE Psychology Today
Coolness is mystifying. As a teenager, you labor to crack the code. You attune yourself to subtle changes in fashion, you stay on top of musical trends, and you use hip slang, but it still slips away from you at crucial moments. There seems to be something fundamental, even constitutional, about being cool. You either have it, it seems, or you don’t.
But having it isn’t entirely straightforward, either. Essential to our view of coolness is the experience of love-hate, because at the same time we admire the cool kids, we recognize their paradoxes—pretty and snobby, irreverent and rude—but the coolest kids are never too snobby or too rude. They seem to know just how heavy their foot should rest on the gas.
In a sense, coolness mirrors self-actualization. Self-actualizers are people (though rarely teenagers) who think for themselves. They don’t conform to fit in…