“When the HR focus was on human capital, the goal was to hire the best individual for the job. In today’s knowledge organization, the goal expands to “hire-and- wire”— to hire the best people with the best network and integrate them into the value chain so that their combined human and social capital provide excellent returns”
“The new advantage is context — how internal and external content is interpreted, combined, made sense of, and converted to end product. Creating competitive context requires social capital, the ability to find, utilize and combine the skills, knowledge and experience of others.”
“…this trend is the use of technology to bring people together and let them interact, without specifying how they should do so. While this sounds like a recipe for chaos, it’s actually just the opposite; the technologies of Web 2.0 and Enterprise 2.0 have the wonderful property of causing patterns and structure to appear over time, even though they’re not specified up front.”
Knowledge workers can be defined as people who know more about what they are doing than their managers do.
Organisations need to trust these professionals, they will not be in the office from 9-5 every day. These are exactly the sorts of people who thrive on their personal networks, they are the people who you go to when you need to know what’s going on. Social software brings the same level of productivity increases for these people as type-writers and then word processors did for a previous generation of workers. It takes their natural propensity to connect, to share, to add value and extends it in the same way the internet extends our access to information.- Jon Mell
In any economy, of course, we are always exchanging goods, services, and revenue – the tangibles. But when we are really looking at how business works, we find that there are a lot of knowledge and intangible exchanges that happen before we ever get to the business transaction. We are so used to only focusing on the business transaction itself. However, it is essential to acknowledge that the quality of the knowledge and other intangible transactions do influence to a large extent how well we are executing the actual business transaction. What I do is like asking, “Will the real business model please show up?”
*”I would be ashamed to admit to the Indians that where i come from the women do not feel themselves capable of raising children until they read instructions written in a book by a strange man” - Jean Liedloff
“Implicit knowledge isn’t explicit knowledge that we’re not currently thinking about. Implicit knowledge isn’t there the way ore is buried. It’s “there” only in the sense that we can generate it when required. Most simply: That we can come up with an answer doesn’t mean that the answer was lying dormant in us all along. Answering questions is a creative act. Similarly, the context that is our world is not made up of facts and knowledge, although it is only from that context that facts and knowledge can emerge. As Dreyfus says: ” … the world is not a meaningless collection of billions of facts. Rather, it is a field of significance organized by and for beings like us with our bodies, desires, interests and purposes.” (p. 26)”
“Sharing human knowledge is a misnomer, the most we can do is help others embed inputs as we have done so that they may approach the world as we do based on our experience.”
“All organizing efforts begin with an intent, a belief that something more is possible now that the group is together. Organizing occurs around an identity—there is a “self” that gets organized. Once this identity is set in motion, it becomes the sense-making process of the organization.
In deciding what to do, a system will refer back to its sense of self. We all interpret events and data according to who we think we are. We never simply “know” the world; we create worlds based on the meaning we invest in the information we choose to notice. Thus, everything we know is determined by who we think we are.”
“You never learn by doing something right ‘cause you already know how to do it.’ You only learn from making mistakes and correcting them.”
- Russell Ackoff
“Self-organizing systems have what all leaders crave: the capacity to respond continuously to change. In these systems, change is the organizing force, not a problematic intrusion.”
“In these systems, change is the organizing force, not a problematic intrusion.”
“Structures and solutions are temporary. Resources and people come together to create new initiatives, to respond to new regulations, to shift the organization’s processes. Leaders emerge from the needs of the moment.”
“But why would we want an organization to behave like a machine? Machines have no intelligence; they follow the instructions given to them. They only work in the specific conditions predicted by their engineers. Changes in their environment wreak havoc because they have no capacity to adapt.”
“These days, a different ideal for organizations is surfacing. We want organizations to be adaptive, flexible, self-renewing, resilient, learning, intelligent-attributes found only in living systems. The tension of our times is that we want our organizations to behave as living systems, but we only know how to treat them as machines.”