The danger in user-centered design….
The danger in user-centered design is that it releases the designer of the responsibility for having a vision for the world. Why have one when we can just ask users what they want? But this is a very limiting mindset. The user sees the world as it is. Our job as builders is to create the world as it could be.
[via Cristina Milos]
Related
Do people really know what they want?
The biggest problem in getting to know our customers is that they don’t know themselves
