The world is flat p592, 593
“Once those companies have made a commitment to outsource business operations or research to India, they expect it to quay there. That is a major commitment. And if geopolitics causes a serious disruption, they will leave […] the disadvantage of being in a flat world is that despite all the nice engagements and stuff and the exit barriers that you have, every customer has multiple options, and so the sense of responsibility you have is not just out of a desire to do good by your customers, but also a desire for self-preservation.”
